Patient Feedback Loops & Use of Data Dashboard in Behavioral Health Department Build Toward Culturally Informed Workforce

Community Health Center Network (CHCN) partnered with two of its standing health centers, LifeLong Medical Care and Axis Community Health, to participate in the Delta Center California Learning Laboratory. Over the course of two years, this team of behavioral health leadership, providers, and program management staff worked to assess and better understand racial, ethnic and language disparities in behavioral health screening, referral, and engagement at Axis and LifeLong; create more effective services across racial and ethnic groups; and enhance their behavioral health registry that includes a data dashboard. This brief outlines their approach, process, and key takeaways from this work.