Patient Feedback Loops & Use of Data Dashboard in Behavioral Health Department Build Toward Culturally Informed Workforce

Community Health Center Network (CHCN) partnered with two of its standing health centers, LifeLong Medical Care and Axis Community Health, to participate in the Delta Center California Learning Laboratory. Over the last two years, this team of behavioral health leadership, providers, and program management staff have worked to assess and better understand racial, ethnic and language disparities in behavioral health screening, referral, and engagement at Axis and LifeLong; create more effective services across racial and ethnic groups; and enhance their behavioral health registry that includes a data dashboard.

The team has focused on three primary activities:

1. Distribution of a patient satisfaction survey to patients

2. Focus groups held with various patient groups clustered by health center, race and language

3. Identifying disparities in access to and participation in integrated behavioral health services, and inform future practice